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Service & Support

By taking the following steps we are able to provide fast and high quality service and support.

1) problem diagnosis
In case a phytron product is not working properly, please contact our support team to narrow down the problem and identify the next steps to be taken. If the product was bought from one of our distributors (worldwide) or subsidiaries in the UK or the US please contact them first to coordinate the following steps.

Support Hotline - contact for problem diagnosis:
tel.: +49 8142 503 252
fax: +49 8142 503 190
mail
Dieter Budschinski

mobile: +49 172 721 97 01
Frank Spichala
mobile: +49 172 720 99 84

 

Sometimes technical problems can be solved via the phone. In some cases it might be necessary to send our support team to your production site. If a product needs to be repaired please send the device to our service addresses - please consider the advice below:

2) problem description:
A detailed problem description speeds up the service and repair process. Sometimes problems arise only in a special environment or application. The more detailed the description, the faster it can be solved.

3) please name a contact for technical questions: 
Please tell us who to contact should we need additional technical details of your application - this will help us to shorten service duration.

4) addresses:
Please send your phytron product directly to the specialised service department (electronics / motors). Our Service will inform you as soon as we know which actions are needed next.

ELEKTRONICSMOTORS

(electronic products only)                            
P
hytron GmbH
Weidegrund 10
Wareneingang Reparatur
82194 Gröbenzell
GERMANY

(motors, gearboxes, assemblies and
motor/electronic combinations)
P
hytron GmbH
Industriestr. 14
Wareneingang Reparatur
82194 Gröbenzell
GERMANY

5) How to get information on service / repair status and procedure
If there are questions on the procedure to follow or knowing the status of your product please contact your local representative. If they are unavailable and it is urgent please contact:

Hubert Rottach
tel.: +49 8142 503 250
fax: +49 8142 503 190
mail

Our service adresses:

ELEKTRONICS

(electronic products only)


P
hytron GmbH
Weidegrund 10
Wareneingang Reparatur
82194 Gröbenzell
GERMANY

 

MOTORS

(motors, gearboxes, assemblies and motor/electronic combinations))


P
hytron GmbH
Industriestr. 14
Wareneingang Reparatur
82194 Gröbenzell
GERMANY

 

to get information on service / repair status and procedure:


Hubert Rottach
tel.: +49 8142 503 250
fax: +49 8142 503 190
mail

Phytron GmbH | Fon: +49-8142-503-0 | Fax: +49-8142-503-190 | E-Mail: info@phytron.de